National Certificate : Information Technology Technical Support
This entry-level qualification (NQF Level 4, 163 credits) equips individuals with the fundamental knowledge and skills necessary to begin a career in the IT industry, specifically focusing on technical support. It is registered with the Media, Information and Communication Technologies Sectors Education and Training Authority (MICT SETA).
What you'll learn:
Hardware and software fundamentals: Understanding PC hardware, operating systems (Windows, Linux), basic networking concepts, and installation/configuration procedures.
Troubleshooting and problem-solving techniques: Learn to identify and resolve common computer hardware and software problems, applying logical thinking and diagnostic skills.
Customer service and communication: Develop strong communication skills to understand user needs, provide technical assistance, and document issues effectively.
Security awareness: Familiarity with basic IT security principles, data protection practices, and malware prevention techniques.
Professional ethics and workplace practices: Understand ethical responsibilities in the IT field, interpersonal skills, and teamwork principles.
Individuals seeking to enter the IT industry as technical support specialists, helpdesk technicians, or IT field technicians. Unemployed individuals looking to gain essential IT skills for employability. Employees in other fields looking to upskill or transition into an IT support role.
Benefits of the qualification: Opens doors to entry-level positions in IT support, a growing and in-demand field. Provides a strong foundation for further studies in IT and related fields. Improves your problem-solving, communication, and technical skills. Enhances your career prospects and employability in the digital age.
Duration : 12 months
Delivery Mode: Distance Education / Online (Students will be required to attend practical workshops).
Learning Resources: Students are required to have a good internet connection and a computer for practicals
NQF Level: 4, Credits:163
Articulation: Diploma/Degree
Course/Module Outline
|
Semester One |
Semester Two |
|
·
PC Hardware Upgrades and Repairs* (Upgrade, repair, install,
troubleshoot and maintain the hardware) ·
Operating System* (Install and configure operating systems
and user applications) ·
Networking Fundamentals** – (Design, install and
maintain networks)
|
·
Web
Development (HTML, CSS and JavaScript) ·
Business
Numeracy ·
Business Communication Skills
* A+ Certification ** N+
Certification |